Location: 
West Chester County
New York
Type: 
Full-time
Education: 
Bachelor's degree

Industry: 

Experience: 
2-5 Years
Description: 

Our client, a rapidly growing technology company, seeks a Customer Support Associate to troubleshoot & offer advice to resolve customer issues, and introduce policies and procedures to support our growing customer base. We are seeking an individual that is extremely organized, works well in a team setting, has a passion for helping people, and truly has a can-do attitude. Our goal is to create value for our clients that will help preserve the company’s reputation and business.

Responsibilities: 
  • Assist the Customer Support team in both the US and UK on a daily basis
  • Provide excellent customer support to our global clients
  • Resolve client issues via phone and the online ticketing system
  • Properly escalate unresolved queries to the correct department
  • Manage and work on client projects as required
  • Create and update customer data
Qualifications and Requirements: 
  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone
  • Strong client-facing communication skills
  • A puzzle / problem solver
  • Strong aptitude and desire to learn new technical systems and applications.
  • High attention to detail and the ability to prioritize and meet deadlines
  • Positive outlook on change and flexible approach to team-based work environment and structure
  • Excellent troubleshooting and multi-tasking skills
  • College degree required
Recruiter: 
Lynda Weiner
lynda@centuryassociates.com
(215) 732-4311 ext 17
Application: